Posting Title: Website Assistant, G6
Job Code Title: Website Assistant
Department/Office: United Nations Department of Global Communications
Duty Station: New York, USA
Posting Period: 06 May 2021 – 04 June 2021
Job Opening Number: 21-Public Information-DGC-154563-R-New York (O)
Staffing Exercise: N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Org. Setting and Reporting
This position is located in the Digital Support Unit (DSU) in the Digital Promotion Branch, News and Media Division under the Department of Global Communications. The incumbent will report directly to the Chief of the DSU. The Digital Support Unit provides expertise in the design, development and maintenance of multilingual web solutions for flagship DGC web products, such as UN News, UN Press, United Nations main website, UN Events, etc. The team programs and maintains many specialized applications used by many DGC offices. The Unit ensures that websites produced are easy to maintain and are able to leverage the rich public content that is produced by DGC, to enrich their own sites.
Under the overall guidance of the Chief of the Digital Promotion Branch, News and Media Division, and the supervision of the Chief, DSU, the incumbent is responsible for the following:
1. Creates new websites by:
a) creating prototypes and mockups;
b) building CMS themes for websites using advanced front-end development skills;
c) researching and implementing new CSS frameworks and other media components;
d) identifying and resolving front-end development issues;
e) providing front-end support to all the language units throughout the website creation process;
2. Assists with the development and promotion of the UN web branding style guides, using UN established standards for web technologies, web design programming languages and tools.
3. Works with unit developers and in coordination with language units to ensure the multilingual capabilities of CMS platforms are supported by:
a) managing assigned projects through the use of online collaboration tools such as Wikis, for technical documentation, JIRA for issue tracking, and version control tools;
b) troubleshooting front end webpage loading and multimedia integration issues;
c) researching multilingual CMS solutions that work the six (6) official UN languages, and Portuguese, Kiswahili and Hindi;
4. Assists with website testing and maintenance to meet stringent quality controls and applicable web standards by:
a) checking cross-browser compatibility and accessibility using appropriate tools;
b) ensuring images, text, forms, audio and video content meet accessibility and design requirements;
c) checking for usability, functionality and language adaptation across popular devices and platforms, including mobile and tablets devices;
d) adjusting designs accordingly by implementing responsive media queries, scripts and other responsive design techniques.
5. Works closely with the content producers to collect and document user requirements by:
a) conducting and documenting interviews with users and other interested parties;
b) creating wireframes and high-fidelity mockups that meet UN web branding standards.
6. Develops and maintains working relationships with DGC and Secretariat staff, producing original content for the UN websites, planning, and carrying out website improvements required by other offices.
7. Supervises the work of individual contractors for projects handled by the DSU to ensure language compatibility, accessibility, and all technical standards of websites.
8. Provides orientation and training to other users within the department on the use of CMS platforms.
Professionalism: Knowledge and ability in the design and maintenance of multi-lingual websites of large, international organizations; knowledge of design and encoding of web pages; shows willingness to learn new technology; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; ability to work accurately and under pressure in a small team. takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match the audience; demonstrates openness in sharing information and keeping people informed.
Technological Awareness: Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
High school diploma or equivalent.
A minimum of seven (7) years of experience in public communications, web design, website production, front end web/usability design or related area is required.
Experience producing responsive web designs with a mobile first approach and a portfolio that demonstrates excellent visual designs is required.
Experience working with Adobe Creative suite of tools, such as Photoshop is required.
Experience in designing and developing interactive web features is desirable.
Experience working with Content Management Systems (CMS) such as WordPress v5 and Drupal v8/9 is desirable.
English and French are the working languages of the United Nations Secretariat. For this post, fluency in English is required. Knowledge of another official language desirable.
Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.
This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.
Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.
Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations – Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on “The Application Process” and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of inspira account-holder homepage.
Applications are pre-screened by the system according to the published requirements of the job opening on the basis of the information provided in the application. In relation to the requirements of the job opening, applicants must provide complete and accurate information pertaining to their qualifications, including their education, work experience, and language skills. Each applicant must bear in mind that submission of incomplete or inaccurate applications may render that applicant ineligible for consideration for the job opening. Initial screening and evaluation of applications will be conducted on the basis of the information submitted. Applications cannot be amended following submission. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.