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UNCDF Jobs: E-Governance Consultant 2021

Job Title: E-Governance Consultant

Organization: UNCDF

Location : Kampala, Uganda

Application Deadline : 19-May-21 (Midnight New York, USA)

Additional Category : Sustainable Development and Poverty Reduction

Type of Contract : Individual Contract

Post Level : International Consultant

Languages Required : English  

Starting Date : (date when the selected candidate is expected to start) 01-Jun-2021

Duration of Initial Contract : 5 months

Expected Duration of Assignment : 5 months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.




UNCDF is the UN’s capital investment agency for the world’s 47 least developed countries. With its capital mandate and instruments, UNCDF offers “last mile” finance models that unlock public and private resources, especially at the domestic level, to reduce poverty and support local economic development.

UNCDF strategy ‘Leaving no one behind in the digital era’ is based on over a decade of experience in digital finance in Africa, Asia and the Pacific. UNCDF recognizes that reaching the full potential of digital financial inclusion in support of the Sustainable Development Goals aligns with the vision of promoting digital economies that leave no one behind. For further detail on UNCDF strategy, refer to;

Since 2013, UNCDF has been implementing a market development approach on digital finance in Uganda.  With the support of the Sweden Development Agency (SIDA), UNCDF will execute the “Leaving no one behind in the digital era” strategy in country until 2024 under the “Connect” Rural Uganda Programme. The Programme has the aim to develop an inclusive digital economy in Uganda with a specific focus at empowering rural communities, smallholders’ farmers, agri-business and refugees – to lead productive and healthy lives, by expanding access and usage of digital services.

New Cities:

The Government of Uganda created ten cities which became operational on 1st July 2020.  These include Arua, Gulu, Mbarara, jinja, Mbale, Fort portal, Hoima, Lira, Masaka, and Soroti.   

Uganda is experiencing rapid urbanization. About 20% of its population now lives in the urban centres (national urban policy, 2013) besides, the urban population is growing at 5.6% per annum compared to the national average of 3.2% (UBOS, 2012). By 2035 the urban population is projected to have increased to 30%.  It is estimated that about 50% of the total population of Uganda will be living in urban areas by the year 2050.

To note also is that the urban sector is most important for the structural transformation of the Ugandan economy. Urbanization accounts for about 72% of manufacturing output and over 55% of the national gross domestic product (GDP). It is therefore important that it is managed efficiently and effectively to contribute to growth. Thus, the growing urbanization in Uganda can no longer be ignored as it creates a need to accommodate many people in a relatively small area. For this population to survive, cities must plan for them to earn a living while at the same time providing social services for them at the most affordable and convenient cost.

Whereas the high rate of urbanization calls for use of digital technologies to deliver services by the cities; there is need to assess the existing institutional capacity to use e-governance in service delivery. It is important to create an enabling environment for the city residents to appreciate the functioning and obligations of city life and services.

Preparation of an e-governance strategy is very crucial to set pace for positioning the city administration and re-orienting the mindsets of the citizens to realize their new identity and what goes with it in service-delivery using digital platforms and service-offerings.

Problem Statement:

All the ten cities, until 1st July 2020 have endeavored to provide social services to their respective residents. However, in so doing, these cities experience challenges with manual management of systems in different fields.

Considering the strategic importance of Cities as engines of economic empowerment and transformation and given the current trend of changes in digital technologies serving every sector; it is important to consider e-governance in our day-to-day management of affairs in the cities.

The Consultancy will be undertaken in select city councils in order to obtain information about how e-governance can be achieved. 

The objectives of this assignment are:

  • To collect information about City service delivery processes that are relevant to the city residents and ascertain the relevancy and implication of e-governance in delivering services.
  • To compile information on services that are delivered by Cities, the relevant urban Laws and Regulations and develop a strategy that guides the citizens and City authorities on their obligations, responsibilities and rights in the city governance.
  • To prepare a comprehensive e-governance plan for cities and customize the plan to city needs and interests for the citizens and guests to appreciate their city function.
  • To prepare guidelines for the implementation of the Strategy. 

Duties and Responsibilities

The consultant will prepare and design an e-governance strategy for new cities in Uganda; a strategy that will:

  • Define the application of Information Technology and exchange of Information and integration of various administrative processes to improve service delivery.
  • Utilize internet and other digital technology to reduce costs of administration and improve relations between the City authorities and the Citizens.
  • Facilitate a shift from the traditional Government service delivery processes to a digital revolution that is able to deliver effective and efficient services.

Preparation of the City e-Governance strategy will be able to address:

  • Participation of City citizens in service delivery.
  • Creation of Information, Communication and Technology (ICT) Networks.
  • Automation of administration processes to deliver services.
  • Creation of virtual and innovative City with a shift to electronic resource mobilization.
  • Social inclusion and involvement of the media in branding and publicity.

The table below outlines the list of key deliverables, due date and level of effort foreseen:



Number of days

Timeline of assignment

Presentation proposed approach to project steering committee

Approved project approach


Month 1

Inception Report

Design of research tools

Approved research tools and timeline


Month 1

Data collection in selected cities

Workshop and focus group minutes


Month 2-3

Raw data sets

Report writing

Field research report


Month 3

Designing of the strategy

E-Governance strategy


Month 4

E-Governance strategy PowerPoint deck (PPT) presented to steering committee

Preparation of strategy implementation plan

Approved implementation plan


Month 5

Implementation manual

Dissemination of strategy and implementation plan

Stakeholder workshop


Month 5







  • Excellent organizational, inter-personal and communication skills;
  • Able to work effectively in a team and in an international environment;
  • Excellent writing and data analysis skills, proven ability to extract actionable insights from data.

Required Skills and Experience


  • MSc. In Information Technology, Institutional Development, Physical Planning or other related field.


  • Expertise in the national planning and strategy.
  • Experience working with local governments and related stakeholders.
  • 5 years + working on digital-related projects with or within the Government of Uganda.
  • Experience in data management, analysis and report writing.
  • Experience working with Central and Local Governments

Language requirements:

  • Proficiency in English is mandatory.

Timeline, total number of working days, duty station:

  • Timeline: 85 days spread over 5 months
  • Duty station: Kampala, Uganda

Progress Controls & Payments:

Payment will be made against satisfactorily completion of each deliverable. All payments shall be disbursed only upon written confirmation of acceptance of the outputs which are authorization for payment by the Digital Country Lead.

Disbursement of the final payment shall require a signed performance evaluation of the consultant.

The payment schedule will be as follows:




Target Due Date

Month 1

Approved Project Approach, Inception Report, Research Tool and Timeline documents


Month 1

Month 3

Workshop and focus group minutes, Raw field data and Field research report.


Months 3

Month 5

E-governance strategy, PowerPoint Presentation, Implementation Plan and Manual plus final stakeholder workshops


Month 5





Application process:

Interested individuals must submit the documents mentioned below as proposals in order to demonstrate their qualifications (Note: the system does not allow multiple uploads of documents. Applicants must make sure to upload all documents in one PDF file).

All applications must contain the following information:

  • Cover letter with a summary statement of competencies and motivation rationalizing how the applicant meets the qualifications and can deliver the requirements of the Terms of Reference (TOR).
  • Earliest availability and proposed schedule for consultancy.
  • Signed financial proposal for the assignment outlining: all-inclusive fee (including professional fees and other professional expenses, such as insurance, taxes, etc.). Template for this is available at

Please make sure you have provided all requested materials. 


Step I: Screening & Longlisting: Applications will be screened and only applicants meeting the minimum criteria will progress to the pool for shortlisting.

  • MSc. In Information Technology, Institutional Development, Physical Planning or other related field.
  • Expertise in the national planning and strategy
  • Experience working with local governments and related stakeholders
  • 5 years + working on digital-related projects with or within the Government of Uganda
  • Experience in data management, analysis and report writing
  • Experience working with Central and Local Governments

Step II: Shortlisting (30% out of technical assessment)

UNCDF will produce a shortlist of candidates and technically evaluate candidates as per education and experience requirements in this Terms of Reference.

Shortlisting scoring (100 points):

  • Experience in data management, analysis and report writing
  • Experience working with Central and Local Governments
  • 5 years + working on digital-related projects with or within the Government of Uganda
  • English is mandatory.

As applicable, only applicants scoring minimum 70 points or more shall be invited for an interview.

Step IV: Interview (70% out of technical assessment): An interview shall be conducted with the candidates having passed the desk review with a minimum scoring 70 points.

Step V: Financial Evaluation: Only candidates obtaining minimum 70% on the total Step II (Desk Review) + Step III (Interview) shall be considered as technically qualified and be reviewed further for financial evaluation. 

The following formula will be used to evaluate financial proposal: lowest priced proposal/price of the proposal being evaluated x 30%.

Award Criteria:

The contact shall be awarded to the applicant whose offer have been evaluated and determined as:

Responsive/compliant/acceptable; and Having received the highest combined weight (technical scores) 70% + financial 30%= 100%.

Both individual consultants and individual employed by a company or institution are welcome to apply. 

Any individual employed by a company or institution who would like to submit an offer in response to a Procurement Notice for IC must do so in their individual capacity (providing a CV so that their qualifications may be judged accordingly). Women candidates or women-owned businesses are strongly encouraged to apply.

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