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WHO Jobs: Technical Officer, Information Management 2021

Job Title: Technical Officer, Information Management 

Organization: World Health Organization (WHO)

Grade: P2

Contractual Arrangement: Temporary appointment under Staff Rule 420.4

Contract Duration (Years, Months, Days): Until 31 December 2021, with possible extensions, subject to availability of funds & performance.

Closing Date: Jun 13, 2021, 12:59:00 AM

Primary Location: United States-Washington, D.C.

Organization Unit: PAHO Health Emergencies

Schedule: Full-time  

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings. 

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This requisition is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

The objective of the Health Emergencies Department (PHE) of the Pan American Health Organization (PAHO/WHO) is to increase health sector resilience to emergencies and disasters. PHE assists Member States to strengthen the health sector’s capacities in prevention, risk reduction, preparedness, surveillance, response, and early recovery for emergencies and disasters related to any hazards (natural, man-made, biological, chemical, radiological and others) and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain disasters, including outbreaks, and to provide effective relief and recovery to affected populations. PHE is responsible for ensuring the implementation and updating of the PAHO/WHO Institutional Emergency and Disaster Response policy.



Under the direct supervision of the Advisor, Detection, Verification & Risk Assessment (HIM/DVA) and the general guidance of the Unit Chief, Health Emergency Information & Risk Assessment (PHE/HIM), the incumbent is responsible for, but not necessarily limited to, the following duties:

a) Provide support for the implementation of activities included in the entity’s program of work and for the application of the International Health Regulations (IHR);

b) Provide support for the management of the epidemic alert and response duty officer system which provides 24/7 coverage of communications as required by the IHR;

c) Contribute to the preparation of the Epidemiological Alerts and Updates and the Annual Report of the Epidemiological Alerts and Updates and in their internal and external dissemination;

d) Contribute to and support the preparation of Rapid Risk Assessments for selected events;

e) Collaborate in the development and periodic revision of the IHR National Focal Point (NFP) Standard Operating Procedures (SOPs);

f) Collaborate in developing and updating the DVA Standard Operation Procedures (SOP) in line with WHO Emergency Response Framework (ERF) and the WHO Health Emergency Program; review periodically for updates and suggest changes, as necessary;

g) Conduct periodic multi-pronged communication tests (phone, e-mail and fax) with IHR NFP contact information to ensure IHR NFP connectivity as required by the IHR (24/7); report the results to each States Parties and produce an annual report on the results obtained to inform IHR Secretariat and the Subject Matter Specialist on a timely basis;

h) Update periodically the contact information changes received from States Parties and liaise with IHR Secretariat to ensure that WHO HQ has the same information;

i) Carry out the IHR Annual Confirmation for the 35 States Parties from the Americas Region, and liaise with IHR Secretariat to ensure WHO HQ has the same information;

j) Coordinate access of PAHO focal points to the WHO Event management system and update periodically;

k) Coordinate access of PAHO focal points and IHR National Focal Points to WHO Event Information Site;

l) Contribute to the analysis linked to the formulation of briefing documents and materials; support translation and revision of sensitive internal and external communications as well as materials prepared for publication;

m) Develop and update resource library for DVA team utilizing SharePoint, including maintaining important links, documents, and templates among other resources;

n) Support the Organization’s emergency and disaster response operations and serve as a member of the Regional Disaster Response Team;

o) Perform other related duties, as assigned, including replacing and backstopping for others as required.



Essential: A bachelor’s degree in a health or social science, or any other field related to the functions of the post, from a recognized university.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position.  WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO).  The list can be accessed through the link:  http://www.whed.net/.  PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/search/default.asp and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process.


Essential: Five years of combined national and international experience working in epidemiology, communicable diseases and public health.  Experience in epidemiology and surveillance of infectious diseases, complemented by experience in collection and verification of epidemic intelligence and international risk assessment.

Desirable: Experience in detection, verification, alert and response and International Health Regulations (IHR-2005), and international experience in technical cooperation programs in health, would be an asset.


PAHO Competencies:

Key Behavioral Competencies

– Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.

– Teamwork: Collaborate and cooperate with others. – Works collaboratively with team members and counterparts to achieve results; encourages cooperation and builds rapport; helps others when asked; accepts joint responsibility for the teams’ successes and shortcomings. Identifies conflicts in a timely manner and addresses them as necessary; understands issues from the perspective of others; does not interpret/ attribute conflicts to cultural, geographical or gender issues.

– Respecting and promoting individual and cultural differences: Relate well to diversity in others and capitalize on such diversity – Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.

– Communication: Express oneself clearly when speaking/Write effectively/Listen/Shares knowledge – Quality and quantity of communication targeted at audience.  Listens attentively and does not interrupt other speakers.  Adapts communication style and written content to ensure they are appropriately and accurately understood by the audience (e.g., power-point presentations, communication strategies, implementation plans).  Shares information openly with colleagues and transfers knowledge, as needed.

– Knowing and managing yourself: Manages stress/Invite feedback/Continuously learn – Remains productive even in an environment where information or direction is not available, and when facing challenges; recovers quickly from setbacks, where necessary. Manages stress positively; remains positive and productive even under pressure; does not transfer stress to others. Seeks feedback to improve knowledge and performance; shows self- awareness when seeking and receiving feedback; uses feedback to improve own performance.    Seeks informal and/or formal learning opportunities for personal and professional development; systematically learns new competencies and skills useful for job; takes advantage of learning opportunities to fill competencies and skill gaps. 

– Producing Results: Deliver quality results/Take responsibility – Produces high-quality results and workable solutions that meet clients’ needs. Works independently to produce new results and sets own timelines effectively and efficiently.  Shows awareness of own role and clarifies roles of team members in relation to project’s expected results. Makes proposals for improving processes as required and takes responsibility for own work and/or actions, as necessary.   Demonstrates positive attitude in working on new projects and initiatives. Demonstrates accountability for own success, as well as for errors; learns from experience.  

– Moving forward in a changing environment: Propose change/Adapt to change – Suggests and articulates effective and efficient proposals for change as needed when new circumstances arise.  Quickly and effectively adapts own work approach in response to new demands and changing priorities. Is open to new ideas, approaches and working methods; adjusts own approach to embrace change initiatives.

Technical Expertise:

– Knowledge and skills in the application of the principles of international health regulations as related to detection, verification and risk assessment programs.

– Excellent skills in all aspects of the development and operation of information systems complemented by the ability to design, analyze and produce information system applications and databases. 

– Ability to exercise tact, discretion, and mature judgment; independently take initiative in procuring intelligence, and the ability to produce results under crisis situations.

– Excellent organizational and analytical skills combined with ability to multi-task and produce accurate results under pressure.

– Ability to integrate managerial and administrative inputs into recommendations for decision-making.

– Strong professional oral and writing skills including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest levels of the Organization.


Very good knowledge of English or Spanish with working knowledge of the other language.  Knowledge of French and/or Portuguese would be an asset.

IT Skills:

Demonstrated ability to effectively use a computer and utilize software programs such as Microsoft Office, Word, Excel, PowerPoint,

Outlook, Microsoft SharePoint.  Other IT skills and knowledge of other software programs such as Visio, and Project would be an asset.


Monthly Salary: (Net of taxes)

US$4,067.08 (Salary non-negotiable)

Post Adjustment:

US$2,017.27 This amount is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.


  • This vacancy notice may be used to identify candidates for other similar short-term positions at the same level.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.
  • For information on PAHO please visit: http://www.paho.org 
  • PAHO/WHO is committed to workforce diversity.
  • PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Applications from women and from nationals of non and underrepresented Member States are encouraged.
  • All applicants are required to complete an on-line profile to be considered for this post.
  • The post description is the official documentation for organization purposes.

 Apply Now

See also

More Employment Opportunities at WHO

More UN Jobs in the US

UN Pay and Benefits

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